Shipping & Returns

Shipping & Delivery Times:

We can ship to virtually any address in the U.S using the U.S. Postal Service, so please provide a ship to address that is USPS compatible. 

We normally ask that you please allow 10-14 business days for delivery. 

Some items may take longer depending on availability. If you have a specific deadline or other need to expedite a shipment please contact us and we will try to accommodate you as best we can. 

Shipping rates for most of the items offered on SMSPowayStore.com are weight-based. The weight of any item can be found on its detail page. For orders that weigh 13 oz. or less the option to ship Parcel Post will be offered otherwise Priority Mail is the default shipping method.

If you get a message at the end of your ordering process that states that some of the items in your cart can not be delivered to the address given, please try breaking your order into two separate orders.  Every now and then an order with multiple items (sometimes more than 6 pieces) will surpass the shipping parameters set up by the USPS shipping software. If this does not solve the problem please contact us and we will assist you. 

 

Exchange & Return Policy: 

Most new, unused items decorated with a general "St. Michael's"  logo may be returned within 15 days of delivery for an exchange or store credit. If the return is a result of our error (you received an incorrect item), or the item is defective SMSPowayStore.com will pay for any costs to return or replace the item.

Items that have been customized with a specific team sport name, custom name, custom number, or any other non-general "St. Michael's"  embellishment are not returnable nor exchangeable. 

If you need to return or exchange an item, please follow these instructions:

  1. Please email us at sales@SMSPowayStore.com to let us know what exchange you would like to make. 
  2. Leave the items you want to return in bag with your name or order number on it for identification at the main reception office in the "DROP OFF" drawer. 
  3. Once we have received the items you are returning we will email you when the items you want to exchange for are ready to be picked up.  Those items will be left for you to pick up at the same main reception office in the "PICK UP" drawer with your name on it. 

If the items you are requesting are in stock we will make every effort to fulfill your request within 48 hours. If they are not in stock we will do everything we can get those items in and to you as quickly as possible.

If you have further questions please contact us at sales@SMSPowayStore.com.